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ESL to Customer Service with Microsoft Certifications

HAZLETON, Pennsylvania | Lackawanna College Hazleton Center | ID: 161456

Overview

2 E BROAD ST HAZLETON, Pennsylvania 18201-6530
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Admissions Office:
570-459-1573
Classroom Training
ESL with Microsoft Certifications
Employment Skill Gain
Credential Skill Gain
Industry Recognized Certificate/Certification
$6,000.00 - $6,000.00
Training(ETPL)

Description of Training Provider

Lackawanna College is accredited by the Commission of Higher Education of the Middle States Association of Colleges and Schools.

Program Description

This 18-week certificate program is designed to prepare the English language learner with a foundation in the language skills necessary to enter into a variety of business occupations as a customer service professional. The ESL course offers the student practical training for listening, speaking and writing in American English, and serves as a pre-requisite to the Customer Service certificate program. The course not only focuses on proper grammatical usage of the English language, but also on current face-to-face and Internet jargon. Upon completion of the ESL component, students will gain knowledge in all areas of customer service, including call handling, effective written communication, and organization skills. Upon completion of this certification program, students will be prepared to seek employment in a myriad of customer-centric areas, such as Call Centers, Credit Card Companies, Insurance Agencies, Financial Institutions, Retail Establishments, etc. In addition, the Microsoft Word and Excel Certifications will demonstrate that each graduate meets globally-recognized performance standards.

Skills & Competencies

Listening, speaking and writing in the American English. Proper grammatical usage of the English language, Current face-to-face and Internet jargon. Working with Numbers, organization Skills, researching Information, Sensitivity to Customers, Email Practices, Microsoft Office Word and Microsoft Excel applications. 

Additional Information

  • High School Diploma or Its Equivalent
  • 22 hours/18 weeks
  • 434051 - Customer Service Representatives
  • 07/31/2023
  • Full Time, Daytime, Online

Service Costs

6,000.00
6,000.00

Performance Measures

Of those individuals who completed this course/program,
100% earned a post-secondary credential.
25% were employed within six months after completing training.

View Performance Measures
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