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ESL to Customer Service with Microsoft Certifications
HAZLETON, Pennsylvania | Lackawanna College Hazleton Center | ID: 161456
Overview
2 E BROAD ST HAZLETON, Pennsylvania 18201-6530
get directions
Admissions Office:
570-459-1573
Classroom Training
ESL with Microsoft Certifications
Employment Skill Gain
Credential Skill Gain
Industry Recognized Certificate/Certification
$6,000.00 - $6,000.00
Training(ETPL)
Description of Training Provider
Lackawanna College is accredited by the Commission of Higher Education of the Middle States Association of Colleges and Schools.
Program Description
This 18-week certificate program is designed to prepare the English language learner with a foundation in the language skills necessary to enter into a variety of business occupations as a customer service professional. The ESL course offers the student practical training for listening, speaking and writing in American English, and serves as a pre-requisite to the Customer Service certificate program. The course not only focuses on proper grammatical usage of the English language, but also on current face-to-face and Internet jargon. Upon completion of the ESL component, students will gain knowledge in all areas of customer service, including call handling, effective written communication, and organization skills. Upon completion of this certification program, students will be prepared to seek employment in a myriad of customer-centric areas, such as Call Centers, Credit Card Companies, Insurance Agencies, Financial Institutions, Retail Establishments, etc. In addition, the Microsoft Word and Excel Certifications will demonstrate that each graduate meets globally-recognized performance standards.
Skills & Competencies
Listening, speaking and writing in the American English. Proper grammatical usage of the English language, Current face-to-face and Internet jargon. Working with Numbers, organization Skills, researching Information, Sensitivity to Customers, Email Practices, Microsoft Office Word and Microsoft Excel applications.
Additional Information
Program Prerequisites:
High School Diploma or Its Equivalent
Program Length:
22 hours/18 weeks
Job Opportunities:
434051 - Customer Service Representatives
Course Website:
Service End Date:
07/31/2023
Availability:
Full Time, Daytime, Online
Service Costs
Resident Full Time:
6,000.00
Resident Part Time:
Non-Resident Full Time:
6,000.00
Non-Resident Part Time:
Books (est. cost):
Other (est. cost):
Lab Fees(est. cost):
Performance Measures
Of those individuals who completed this course/program,
100%
earned a post-secondary credential.
25%
were employed within six months after completing training.
View Performance Measures
Performance Measures
Performance Measures: Pressing Escape key will close the window.
Reporting Period:
01/01/2020
to
12/31/2020
Row
Measures
Participants
Percentage
1
(
WIA
/
WIOA
)
Number of participants were served during the reporting period:
4
2
(
WIA
/
WIOA
)
Number of participants scheduled to complete the applicable program:
4
3
(
WIA
/
WIOA
)
Number of participants who completed the applicable program:
4
Percentage of
WIA
/
WIOA
'Completions':
100%
4
(
WIA
/
WIOA
)
Number of participants who completed the applicable program and are in unsubsidized employment in the 2nd quarter after exit based on wages:
1
Percentage of Employed
WIA
/
WIOA
Completers in 2nd Quarter:
25%
5
(
WIA
/
WIOA
)
Number of participants who completed the applicable program and are in unsubsidized employment in the 4th quarter after exit wages:
4
Percentage of Employed
WIA
/
WIOA
Completers in 4th Quarter:
100%
6
(
WIA
/
WIOA
)
Median quarterly wage of participants who have completed the applicable program and have 2nd quarter after exit wages:
9,078.00
7
(
WIA
/
WIOA
)
Number of participants who completed this program and attained a recognized Post-Secondary credential:
4
Percentage of
WIA
/
WIOA
Completers Who Attained a Credential:
100%
8
(All)
Number of individuals were served during the reporting period:
4
9
(All)
Number of individuals participating in the applicable program scheduled to complete the program:
4
10
(All)
Number of individuals who completed the program:
4
Percentage of ALL Completers:
100%
11
(All)
Number of individuals who completed the applicable program and are in unsubsidized employment in the 2nd quarter after exit wages:
1
Percentage of ALL Employed Completers in 2nd Quarter after exit:
25%
12
(All)
Number of individuals who completed the applicable program and are in unsubsidized employment in the 4th quarter after exit wages:
4
Percentage of ALL Employed Completers in 4th Quarter after exit:
100%
13
(All)
Median quarterly wage of individuals who have completed the applicable program and have 2nd quarter after exit wages:
9,078.00
14
(All)
Number of individuals who completed this program and attained a recognized Post-Secondary credential:
4
Percentage of ALL Completers Who Attained a Credential:
100%