PA CareerLink® - Service Application Review

Overview

326 MARKET ST HARRISBURG, Pennsylvania 17101-2242
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Admissions Office:
717-901-5100

Online Training
Classroom Training
Distance Learning

Certificate of Completion: Technical Support Specialist

Employment Skill Gain
Employment
Credential Skill Gain
Industry Recognized Certificate/Certification
Occupational Certificate/Certification
Other

$7,150.00 - $7,150.00

Training(ETPL)

Description of Training Provider

NuPaths is focused on IT workforce development. Its 6-month programs are designed to provide computer training for specific IT job roles. Students have a choice to attend a program online, in a classroom, or in distance learning format.

Program Description

NuPaths prepares you to start a career in information technology and computers. In this 26-week program, you will develop technology skills to start a career as a tech support specialist, help desk technician, or computer support specialist. You can earn up to six (6) industry certifications from Microsoft and CompTIA, eight (8) college credits, and a “Certificate of Completion” from Harrisburg University. Technical Support Specialists are at the forefront of computer and technology operations. They troubleshoot software, fix operating system issues, rebuild computers, and perform general maintenance of computer devices. The program provides training in computer hardware & software, Microsoft Office, mobile computing, networking, cyber security, and emerging technologies. Students also receive 18 hours of business skills training to prepare them for a professional work environment. The program is available online or in person. Career services support is provided to connect students with employers for internships, apprenticeships, or full-time employment. NuPaths is an approved Pre-Apprenticeship trainer and works closely with multiple regional firms to connect its students to apprenticeship opportunities. Visit www.nupaths.org to learn more about NuPaths and its programs.

Skills & Competencies

Technical Support Specialist program has five courses and is delivered in 201 hours of instructor led teaching. Students learn skills to manage computer hardware, software and technical tools used every day in businesses. They can also earn six (6) industry recognized certifications, eight (8) college credits that are transferable and can be used towards future education, and a “Certificate of Completion” from Harrisburg University. Potential Certifications: 1. CompTIA IT Fundamentals, 2. CompTIA A+, 3. MS Office – Excel, 4. MS Office - Outlook, 5. MS Office PowerPoint, 6. MS Office – Word. Computer Hardware Experience Gained: Windows/Apple (Mac)/Linux laptops and desktops, Wireless router/switch, Printer, External storage, Monitors, Projectors, Surge suppressor, UPS, Mobile devices, VoIP phone. Software & Tools Experience Gained: Operating systems, Anti-virus and Anti-malware software, Productivity software, Browser software, Backup software, Virtualization software, Driver software, Access point, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook. To learn more about jobs available and salary range for this role in your location, visit: https://nupaths.org/our-programs/technical-support-specialist/

Additional Information

Program Prerequisites: High School Diploma or Its Equivalent
Program Length:
Job Opportunities: 151151 - COMPUTER USER SUPPORT SPECIALISTS
Course Website: http://www.nupaths.org/nupathways/technical-support-specialist/
Service End Date: 07/31/2023
Availability: Part Time, Evening, Online, Other

Service Costs

Resident Full Time:

Resident Part Time:

6,500.00

Non-Resident Full Time:

Non-Resident Part Time:

6,500.00

Books (est. cost):

Other (est. cost):

650.00

Lab Fees(est. cost):

Performance Measures

Of those individuals who completed this course/program,

100% earned a post-secondary credential.

78% were employed within six months after completing training.

View Performance Measures

Row	Measures	Participants	Percentage
1	(WIA/WIOA) Number of participants were served during the reporting period:	3
2	(WIA/WIOA) Number of participants scheduled to complete the applicable program:	3
3	(WIA/WIOA) Number of participants who completed the applicable program:	1	Percentage of WIA/WIOA 'Completions': 33%
4	(WIA/WIOA) Number of participants who completed the applicable program and are in unsubsidized employment in the 2nd quarter after exit based on wages:	0	Percentage of Employed WIA/WIOA Completers in 2nd Quarter: 0%
5	(WIA/WIOA) Number of participants who completed the applicable program and are in unsubsidized employment in the 4th quarter after exit wages:	1	Percentage of Employed WIA/WIOA Completers in 4th Quarter: 100%
6	(WIA/WIOA) Median quarterly wage of participants who have completed the applicable program and have 2nd quarter after exit wages:	N/A Insufficient Data
7	(WIA/WIOA) Number of participants who completed this program and attained a recognized Post-Secondary credential:	1	Percentage of WIA/WIOA Completers Who Attained a Credential: 100%
8	(All) Number of individuals were served during the reporting period:	14
9	(All) Number of individuals participating in the applicable program scheduled to complete the program:	14
10	(All) Number of individuals who completed the program:	9	Percentage of ALL Completers: 64%
11	(All) Number of individuals who completed the applicable program and are in unsubsidized employment in the 2nd quarter after exit wages:	7	Percentage of ALL Employed Completers in 2nd Quarter after exit: 78%
12	(All) Number of individuals who completed the applicable program and are in unsubsidized employment in the 4th quarter after exit wages:	6	Percentage of ALL Employed Completers in 4th Quarter after exit: 67%
13	(All) Median quarterly wage of individuals who have completed the applicable program and have 2nd quarter after exit wages:	8,681.00
14	(All) Number of individuals who completed this program and attained a recognized Post-Secondary credential:	9	Percentage of ALL Completers Who Attained a Credential: 100%