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IT Support Specialist

READING, Pennsylvania | Berks Technical Institute | ID: 143107

Overview

2205 RIDGEWOOD RD READING, Pennsylvania 19610-1168
get directions
Admissions Office:
610-372-1722
Online Training
Classroom Training
Associate in Specialized Technology in IT Support Specialist
Employment Skill Gain
Associate’s Degree
$33,160.00 - $33,160.00
Training(ETPL)

Description of Training Provider

Accreditation - ACCSC Program offerings - Business Administration, Criminal Justice, Dental Assisting, Drafting Technology, Early Childhood Education, IT Support Specialist, Medical Clinical Assistant, Medical Billing and Coding, Paralegal, Massage Thera

Program Description

The goal of the IT Support Specialist program is to prepare students to function effectively as an integral member of an IT support team. Students receive an introduction to the daily maintenance, support, and performance of computer systems; effective communication skills with vendors or technicians; record-keeping of help desk ticketing tasks; the development of training materials, procedures, and training techniques in the proper use of hardware or software; the installation and performing minor repairs to hardware, software, or peripheral equipment. Graduates may seek careers as an information technology specialist, computer technician, help desk analyst, and network technician.

Skills & Competencies

Graduates of this program will be able to maintain, troubleshoot, and repair computers, servers, mobile devices, and general network infrastructure in small business and corporate settings. The program covers modern operating systems including Microsoft Windows, MacOS, and Linux. The courses taught will also prepare students for the CompTIA A+, CompTIA Network+, and Microsoft industry certification exams.

Additional Information

Service Costs

33,120.00
33,120.00
40.00

Performance Measures

Of those individuals who completed this course/program,
100% earned a post-secondary credential.
86% were employed within six months after completing training.

View Performance Measures
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