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Customer Service with Microsoft/Excel Certifications in Pers
HAZLETON, Pennsylvania | Lackawanna College Hazleton Center | ID: 168327
Overview
2 E BROAD ST HAZLETON, Pennsylvania 18201-6530
get directions
Admissions Office:
570-459-1573
Classroom Training
Customer Service with Microsoft Certifications
Employment Skill Gain
Credential Skill Gain
Industry Recognized Certificate/Certification
$4,503.00 - $4,503.00
Training(ETPL)
Description of Training Provider
Lackawanna College is accredited by the Commission of Higher Education of the Middle States Association of Colleges and Schools.
Program Description
This 12 week program will allow students to pursue entry-level customer service positions. Students will learn to become more proficient in all areas of customer service, including: Customer Communications, Office Organization and Computer Applications. In addition, this program includes Microsoft Certifications in both Word and Excel. In addition, students will update/complete a resume and learn job searching skills.
Skills & Competencies
Working with Numbers, Organization Skills, Researching Information, Sensitivity to Customers, Email Practices, Business Communications, Microsoft Office Word and Excel Includes Certification Exams
Additional Information
Program Prerequisites:
High School Diploma or Its Equivalent
Program Length:
25 hours/12 weeks
Job Opportunities:
434161 - Human Resources Assistants
435011 - Cargo & Freight Agents
439061 - Office Clerks, General
435071 - Shipping, Receiving & Inventory Clerks
Course Website:
Service End Date:
07/31/2024
Availability:
Full Time, Daytime, Online
Service Costs
Resident Full Time:
4,500.00
Resident Part Time:
Non-Resident Full Time:
4,500.00
Non-Resident Part Time:
Books (est. cost):
1.00
Other (est. cost):
1.00
Lab Fees(est. cost):
1.00
Performance Measures
The training Service/Course had no enrollments during the reporting period.
No performance information is available to review.
Performance Measures
Performance Measures: Pressing Escape key will close the window.
Reporting Period:
01/01/2021
to
12/31/2021
Row
Measures
Participants
Percentage
1
(
WIA
/
WIOA
)
Number of participants were served during the reporting period:
2
(
WIA
/
WIOA
)
Number of participants scheduled to complete the applicable program:
0
3
(
WIA
/
WIOA
)
Number of participants who completed the applicable program:
0
Percentage of
WIA
/
WIOA
'Completions':
0%
4
(
WIA
/
WIOA
)
Number of participants who completed the applicable program and are in unsubsidized employment in the 2nd quarter after exit based on wages:
0
Percentage of Employed
WIA
/
WIOA
Completers in 2nd Quarter:
0%
5
(
WIA
/
WIOA
)
Number of participants who completed the applicable program and are in unsubsidized employment in the 4th quarter after exit wages:
0
Percentage of Employed
WIA
/
WIOA
Completers in 4th Quarter:
0%
6
(
WIA
/
WIOA
)
Median quarterly wage of participants who have completed the applicable program and have 2nd quarter after exit wages:
N/A Insufficient Data
7
(
WIA
/
WIOA
)
Number of participants who completed this program and attained a recognized Post-Secondary credential:
0
Percentage of
WIA
/
WIOA
Completers Who Attained a Credential:
0%
8
(All)
Number of individuals were served during the reporting period:
9
(All)
Number of individuals participating in the applicable program scheduled to complete the program:
0
10
(All)
Number of individuals who completed the program:
0
Percentage of ALL Completers:
0%
11
(All)
Number of individuals who completed the applicable program and are in unsubsidized employment in the 2nd quarter after exit wages:
0
Percentage of ALL Employed Completers in 2nd Quarter after exit:
0%
12
(All)
Number of individuals who completed the applicable program and are in unsubsidized employment in the 4th quarter after exit wages:
0
Percentage of ALL Employed Completers in 4th Quarter after exit:
0%
13
(All)
Median quarterly wage of individuals who have completed the applicable program and have 2nd quarter after exit wages:
N/A Insufficient Data
14
(All)
Number of individuals who completed this program and attained a recognized Post-Secondary credential:
0
Percentage of ALL Completers Who Attained a Credential:
0%