Reference #: 4319322
Analyst -Help Desk

Pennsylvania

0-2.5 Years

USA

SR Number

C3I/C3I/2021/1566133

Job Description (Posting).

Help desk (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases (5.) To update worklogs and follow shiftor escalation process and process compliance (6.) Work on value adding activities such Knowledge base update and self development

Qualification

Diploma

No. of Positions

1

Skill (Primary)

Support Competencies (C3i DPO)-Support (C3i DPO)-Customer Service

Employee Group

Business Line FT

City

Luzerne County

Entity

INFRA

Auto req ID

897051BR

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V