Reference #: 4356600
Analyst -Help Desk

Pennsylvania

0-2.5 Years

USA

SR Number

C3I/C3I/2021/1612176

Job Description (Posting).

Service Desk (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases (5.) To update worklogs and follow shiftor escalation process and process compliance (6.) Work on value adding activities such Knowledge base update and self development

Qualification

Diploma

No. of Positions

1

Skill (Primary)

Infrastructure Management Services (IMS)-EUC-Service Desk

Employee Group

Business Line Hourly

City

Luzerne

Entity

INFRA

Auto req ID

929561BR

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V