To apply, you must be enrolled in PA CareerLink AND logged on to your CareerLink account, CLICK ON “Apply Now”. Follow Employers’ instructions on the following screen to ensure you are properly referred to this job posting. 

Work for one of the nation's top community banks!

Our goal is to support the growth of the communities we serve. We have a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work. 

POSITION TITLE:          Universal Associate I (Full-time with benefits)

DEPARTMENT OR BRANCH LOCATION:        Friedensburg Office

JOB RESPONSIBILITIES:

• Provide timely and courteous service by processing paying and receiving transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
• Efficiently analyzes and assesses customer's financial needs and suggests Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
• Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner.  Able to research outages quickly and efficiently without assistance.
• Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
• Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
• Displays a proactive team approach and assists where needed to provide customer service.  Communicates and works with others to create an exceptional customer experience. Identifies customer needs and develops solutions to exceed customer goals and expectations. Constructively interacts with co-workers. 

There are four levels within the Universal Associate role.  The Universal Associate I processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses and completes all necessary maintenance on customer accounts.

JOB SKILLS AND QUALIFICATIONS REQUIRED: 

• Ability to use a personal computer.
• Ability to use job-related software programs.
• Ability to use general office and other job-related equipment such as a telephone, calculator, coin sorter, currency counter, and a copy machine.
• High school diploma or equivalent educational experience. (preferred)
• One year of experience in a customer service or cash handling setting

HOURS:

• Hours will average approximately 38-40 hours per week and will include working some Saturday mornings. This position is budgeted for 2,080 hours per year. 

BENEFITS: Comprehensive benefit package to include

• Competitive wages
• Health, dental, and vision benefits
• 401K w/ company match
• Paid vacation and sick time
• Paid holidays
• Group and voluntary life insurance and disability insurance
• AFLAC supplemental plasn
• Employee Assistance Program

Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities

How To Apply:

To be considered for this position, you must also complete an online application by following the links provided.