Reference #: f1155aeb-48a2-498a-9c2c-3d6a56cd1e13
Description
DESCRIPTION/JOB SUMMARY
To provide assistance to the Help Desk Team and Information Technology (IT) Governance & Support Manager with call/ticket inquiries and problems, digital filing and assisting with keeping the company on track with yearly policy reviews
RESPONSIBILITIES/DUTIES
*Facilitate understanding, teamwork, and cooperation with project team members and the user community (customers)
*Provide appropriate communication to supervisor or management regarding production issues that adversely affect the user community
*Open tickets in the Help Desk work order system and dispatch appropriate resources via Help Desk email, phone or online request
*Document all issues in the Help Desk system to ensure a timely resolution
*Ensure a consistent response to problem resolution and service requests with reporting tools
*Escalate serious problems upward to higher support levels or senior management as necessary and in a timely manner
*Manage customer relationships with the Help Desk in a courteous and professional manner
*Digital paperwork filing
*Assist IT Governance & Support Manager with yearly audits and reviews, and gathering approvals
*Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
*Attend the Annual C-TPAT Security Training
*Focus on continuous improvement, and consistently demonstrate good business judgment
*Work effectively with all Pride departments to exceed internal and external expectations
*Pride retains the discretion to modify duties and/or assign other duties as necessary
REQUIRED SKILLS
*Must be a team player, friendly, professional, detail-oriented, and honest
Must have the ability to:
*Multi-task, problem-solve, and prioritize in a fast-paced working environment
*Take responsibility for career development and to learn new technologies and techniques through computer-based training or reading of technical books and articles
*Exhibit objectivity and openness to others' views and facilitate a process to work towards consensus when differing opinions exist
Must have:
*Relentless drive to achieve advancement and continuous improvement
*Intermediate working knowledge of Microsoft Office Word, Excel, PowerPoint, Outlook and Windows 10
*Excellent web navigation skills
*Excellent verbal and written communication skills
*Strong technical and analytical skills
*Strong organizational skills
REQUIRED EXPERIENCE
*At least 1 year of experience in a fast-paced Information Technology role
PREFERRED EXPERIENCE
*Current or previous successful employment experience with Pride Mobility Products Corporation preferred
REQUIRED EDUCATION
*High School Diploma or GED
PREFERRED EDUCATION
*Associate Degree in Information Technology or a Business related field preferred
DETAILS
*This job description is not intended to be all-inclusive
*In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.
