Tracking Code
230-267
Job Description
Metro is seeking the next member of our Customer Service Team.Our people are at the center of our success. We are a smart, supportive team with diverse perspectives. We share a passion for satisfying the customer, innovation, ethics and integrity, and continuous improvement. Are you an individual who strives to give every customer an exceptional customer experience? Do you listen well and ask the right questions? If so, then a career inwith our Customer Serviceteam may be in your future!
This is not a call center environment.There is no "script". You will develop relationships with your assigned customer base and solve issues based on the market and product knowledge you obtain. You will interface with customers via phone calls, email, and chat. Customer volume can be high at times. Hours for this position are M-F, 11:00 a.m. - 7:30 p.m. However, training hours are M-F, 8:00 a.m. - 4:30 p.m. This position is temporarily remote (work from home) but will return to the Corporate HQ in the future.
Responsibilities:
To provide consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service.
Provide timely support regarding customer inquiries, orders and problem situations of a routine nature.
Coordinate involvement with CSR II's and CS Supervisors as required.
Review and process incoming orders accurately, including but not limited to confirming contact and billing information, pricing and promotions.
Support CSR II's with daily activity flow to promote prompt customer response.
Generate written freight price quotations through RateMaker.
Manage customer portals both internal and external.
Assist in mail collection and distribution.
Possess knowledge and understanding of the Code of Business Ethics.
Other duties as assigned.
Qualifications:
High School Diploma or GED
Bilingual (Spanish & English)
3 years' work experience in a similar capacity.
Excellent communication skills
Excellent multi-tasking skills
What we offer:
Growth potential
Ability to make an impact in an industry leading organization
Health & wellness offerings
Excellent benefit package
Employee developmental programs
Challengingand fun atmosphere: we love what we do, take pride in our work, and have fun doing it!
No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please email Careers@MetroCareers.com or call (570) 706-4131. Please allow for 24-48 hours for us to respond
Required Skills
Qualifications:
Job Location
Wilkes-Barre, Pennsylvania, United States
Position Type
Full-Time/Regular
InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
