Reference #: 4190813
Customer Service Representative

Pennsylvania

1-3 Years

USA

SR Number
C3I/C3I/2021/1426107

Job Description (Posting).
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard (1.)  AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (2.)  Improving skill level  throughSelf development or nominating training programs
Skill reverification Tests (3.)  Meet the defined Quality Scores. Innovation and Process Improvement (4.)  The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (5.)  To consistently meet or exceed CSAT parameters as defined for the process.

Qualification
Diploma

Skill (Primary)
Domain Competencies (BSERV )-Telecom-Customer Service

Entity
BSERV

No. of Positions
1

Employee Group
Business Line Hourly

Auto req ID
793413BR

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V