Full-time Customer Service Specialist Positions are available Monday – Friday, 40 hours a week. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating COE’s core values of Ambition, Innovation, Integrity, and Teamwork.
Responsibilities: Confer with customers via telephone, email , fax and/or internet to take orders, check stock, and process returns; work with clients to understand and discover needs; provide honest and timely feedback to management; communicate with all departments within company; achieve goals for department for tasks being accomplished (orders, quotes, etc.); work with Sales Department and intercompany departments on resolving customer issues; communicate with outside sales team as a liaison for the customer to enhance service; analyze all customer complaints and develop plan of action and also identify potential roadblocks, identify quality assurance issues and take preventive measures; resolve client’s issues and maintains effective customer relationship; ensure that all call backs are completed; ensure that all orders are entered and answer all questions in a timely manner from clientele and co-workers; completion of additional tasks as assigned by management.
Required Position Qualifications: Ideal candidates will have at least 2-3 years Customer Service experience as well as MS Outlook, Word & Excel proficiency. Inside sales experience and bilingual communication skills are a strong plus! Must have excellent written and oral communication skills; possess strong attention to detail; be highly motivated, self-directed and customer service orientated. Must pass pre-employment drug test, random drug screens and follow all company policies and procedures.
Competitive base salary, as well as an excellent benefit package including options for health, dental, vision, life, profit sharing, 401K with company match and cash balance pension plan.
About Us: JMJS, Inc. d/b/a COE Distributing is a family owned corporation specializing in wholesale distribution of office furniture and accessories. With over 120 years of combined office furniture experience, the owners at COE are committed and dedicated to making the customer’s buying experience at COE positive. Our goal is to be a recognized leader in the wholesale office furniture industry. In order to achieve our goal our employees are trained to provide accurate information and encouraged to always take the extra step to be sure the customers are satisfied. By continually improving everything we do, we are able to provide quality products as well as accurate information through technology and superior service. Creativity and innovation are encouraged for improving the effectiveness of COE. Our values are to maintain a work environment where people enjoy coming to work, to exceed our customers’ expectations, and to be profitable and result oriented. COE is an Equal Opportunity Employer
