Service Manager - Shop - 24438
DESCRIPTION/RESPONSIBILITIES:
The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. A key focus of the Service Center Manager position is to enable the success of team members, achieve customer goals, and to provide a safe, environmentally compliant workplace for all.
Basic Qualifications, Experience, and Skills Required
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
* High School or GED is required
* A Bachelor's Degree is the Preferred Qualification
* Six years of supervisory experience at a manufacturing or service operation facility
The successful incumbent is familiar with a variety of field service concepts, practices, and procedures. A Service Manager relies on extensive experience and judgment to plan and accomplish goals, leading and directing the work of others. A wide degree of creativity and latitude is expected.
Responsibilities
Foster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.
* Lead a service team composed of Administrative, Supervisory, Material, Service, Technical, and Sales Associates.
* Reinforce Altec Service Group processes.
* Perform Managerial responsibilities such as planning, organizing and budgeting, revenue and expense.
* Ensure that all jobs are completed on time, within budget, and to customer specifications.
* Travel up to 50% locally, with some non-local also required.
Problem Solving - Technical Skills - Customer Service - Interpersonal Strength - Maintains Confidentiality - Oral and Written Communication - Quality Management - Cost Consciousness - Adaptability - Dependability - Initiative - Judgment - Planning/Organizing - Professionalism - Quality
Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
Competitive pay which rewards performance
Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
