Reference #: f606dfd6-ce64-45e2-934f-6a1d2a07ebc4
Description
$1,000.00 SIGN-ON BONUS
Here at Astound Broadband, it is our mission to take care of our customers and each other. We are committed to doing what we say we will do and always looking for ways to have fun while doing it! We believe if we take good care of our employees, they will be motivated to take fantastic care of our commercial and small business customers. We are looking for energetic, service minded, customer care professionals who are goal oriented to work in either our Wilkes-Barre or Bethlehem Pennsylvania or San Marcos, Texas office.
In the this Commercial Universal Agent role the primary duties will include the following:
Answer Sales, General, Billing, and Technical support questions from Commercial and Small Business customers in the following areas:- Cable Television * Cable Modem * Web Hosting Products * High Speed Data, Domain Name System (DNS). Send Tier 2 tickets via Bolt for Telephone Circuits (VOIP, and SIP), DIA circuits, and Hosted Voice Track, monitor, and work tickets in a fast-paced, customer proactive environment.
Customer service experience required.
Ability to work in a Team Environment.
Strong verbal and written communications skills.
Respond to customer inquiries and problems on new technology products and services. Educates customers on the functionality of the products as they relate to their specific configuration
Acts as a product consultant and informs customers about the features and benefits of our products and services
Leverages all calls for sales opportunities that meet customer needs.
Must possess a good command of the terminology and confident demeanor
Ability to multi-task is essential
Goal Oriented.
Strong Results Orientation
Attention to detail
Ability to work at least one weekend day, evenings and some holidays.
Strong PC skills - Microsoft Office proficiency is required
Must possess a can do attitude
Ability to work with limited direction is essential
Ability to sit at a workstation for extended periods of time
Strong sense of urgency and purpose
HS Diploma or equivalent required
This position can be work from home or on-site.
Additional Work-from-Home Requirements:
Dedicated, private room in your home that is quiet during work hours.
Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
Astound will provide all computer equipment.
Your desktop work surface must have room for 2 PC monitors.
In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.
You will be required to sign a written form to acknowledge these work-from-home requirements.
Must have a personal cell phone to install a security application.
Does this sound like the position you've been waiting for? If so, please APPLY NOW for immediate consideration.
Astound Broadband offers a robust benefit package including choices for health, vision, life and dental insurance, retirement options, ample time off allowance. and other incentives.
TRAINING TO START MARCH 28, 2022
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on eachother's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
