The individual in this position conducts the initial face to face visit with consumers and their family members They must have good interviewing and crisis intervention skills.

• Prioritizes work each day in order of importance. Maintains a schedule but needs to have the ability to change priorities as the workload changes. Responds to emergency consumer situations, when needed
• Conducts field visits in order to determine a level of care decision for the consumer. Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool. Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings
• Responsible for data entry. Records all work in the SAMS data base in a complete, professional and established manner including but not limited to LOC decisions and journal notes
• Has the ability to establish and maintain working relationships with consumers, outside agencies, the general public and other staff members
• Consults with the Assessment Unit Supervisor on cases of a complex nature, multi-Agency cases, emergency situations, etc
• Consults with the Community Health Nurse on level of care issues and medical issues
• Participates in consumer Appeals Hearings, as needed
• Acts in a back-up capacity to the primary information and referral telephone caseworkers, as needed
• Assists with walk-in consumers for completion of forms, ie: PACE, Rebates, Transportation applications, etc