Part and Full Time

Non-Exempt Status (Hourly)

MISSION:

The crew member is responsible for meeting the Guests needs by providing the best Cinnabon products available

Values:

• We A.C.T. Guest First Develop behaviors to effectively model We A.C.T. Guest

First with the internal and external Guests.

• We are Clean and Attractive Learn the importance of maintaining a clean and attractive work environment and appearance.

• We are Fast Identify what is needed to create an environment where all employees share in the responsibility of exceeding Guest satisfaction.

• We Always Deliver High Quality Learn what is meant by quality and how to demonstrate behaviors that support the consistent delivery of quality products.

• We Enjoy Working Here Explore the conditions that allow employees to gain personal, Guest, and organizational satisfaction. Able to recite the values and value proposition.

DUTIES AND RESPONSIBILITIES:

Sales and Profits

• Greets and engages each Guest, ability to suggestive sell to Guests

• Demonstrates Attentive, Cheerful, and Timely (A.C.T.) standards for service.

• Provides product samples to all potential Guests.

Product Quality

• Delivers high-quality Cinnabon product every time.

• Maintains and delivers high-quality products using the PACE system.

• Demonstrates knowledge of products and services.

Service

• Uses WOW! Service to enhance the Guest's experience.

• Works with other team members to pro-actively react to the Guest's needs.

• Models and promotes the Cinnabon culture.

Housekeeping

• Maintains bakery cleanliness during shift.

• Follows the bakery-cleaning schedule.

• Demonstrates a clean-as-you-go mentality

Policies and Procedures

• Follows procedures outlined in the Training Guide.

• Follows cash control and security policies outlined in the Brand Manual.

• Knowledgeable in register discounts and promotions.

• Maintains safe and healthy workplace conditions for Guests and other crew members.

• Reports accidents and incidents to bakery management immediately.

CRITICAL SKILLS:

• Delivers WOW! Service and A.C.T. Guest First.

• Teamwork and interpersonal communication skills.

• Is honest and has integrity.

ESSENTIAL PHYSICAL REQUIREMENTS:

• Ability to communicate with Guests and co-workers.

• Ability to perform basic addition and subtraction and make correct changes.

• Ability to process information through the POS register system.

• Ability to lift up to 50-lb bags or pull 35-lb batches of dough from the mixer

• Ability to lift up to 35-lb boxes of frozen products.

• Ability to work in a warm environment (ovens) and react to timers.

• Ability to climb ladders and bend at the waist to clean equipment.

• Ability to use hands, arms, shoulders, and back to produce rolls for up to 4-hour periods if working in a scratch bakery.

• Ability to work around industrial-strength cleaners.

• Ability to weigh and measure baking products.

• Ability to stand for up to 4 hours without a break.

• Ability to operate the mixer (if 18 years of age or older), if working in a scratch bakery.

PROFESSIONAL BACKGROUND:

Must be at least 15 years of age and have a valid work permit (if required by law).

• Retail or food experience preferred, but not required.

• Excellent interpersonal communication skills and a strong interest in Guest service.