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  • Greet customers in a prompt, friendly manner.
  • Obtain all purchase orders prior to finalizing repair order.
  • Obtain approval from customers/companies prior to writing repair orders, and when additional work is needed for current repairs or when estimates will be exceeded by more than 10% of the total.
  • Provide accurate estimates and wait times.
  • Identify work required and then write detailed description of work required.
  • Assign work to all technicians within the guidelines of Bosselman.
  • Maintain organizational control of work in progress and work waiting to be done.
  • Ensure replacement parts are essential for needed repairs.
  • Complete work orders by providing the necessary customer information, job description, labor, parts used, and any other additional notes.
  • Identify and prevent possible warranty situations through consultation of Senior Management and documentation on repair orders.
  • Document all disclaimers on repair orders to avoid warranty claims.
  • Report all unresolved customer complaints to Manager.
  • Ensure completed shop tickets are properly billed and collected after work is performed.
  • Develop communication with customers to identify their needs or concerns, and also to sell additional products and/or services.
  • Order all parts and supplies as directed by the Manager.
  • Maintain organization and cleanliness of the parts area.
  • Maintain all inventory part levels and inventory dollars as set forth by the Division Manager.
  • Control all aspects of parts and supplies (receiving, pricing, storing, etc.).
  • Responsible for National Account billing and receivables.
  • Ensure total customer satisfaction and the integrity of Bosselman.
  • Balance and organize shift paperwork in a timely manner.
  • Responsible for your cash register shortages.
  • Practice all company safety procedures to ensure a safe environment for employees and customers.
  • Reporting for work in a timely manner when scheduled.