Reference #: 70327e16-4e1a-43b2-b25f-2b41437b61c5
Description
DESCRIPTION/JOB SUMMARY
Accountable for meeting daily Key Performance Indicators (KPIs) based on quote and order volume, maintaining call volume and hold times, while providing an exceptional customer experienceRESPONSIBILITIES/DUTIES
*Perform timely and accurate quote and order processing
*Maintain accurate account information and contacts in all Oracle based systems
*Consistently monitor incoming emails for quotes and orders from customers
*Receive and process incoming Quantum queue calls
*Research and follow up with customer inquiries
*Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
*Attend the Annual C-TPAT Security Training
*Focus on continuous improvement, and consistently demonstrate good business judgment
*Work effectively with all Pride departments to exceed internal and external expectations
*Pride retains the discretion to modify duties and/or assign other duties as necessary
REQUIRED SKILLS
*Must be a team player, friendly, professional, detail-oriented, and honest
Must have the ability to:
*Multi-task, problem-solve, and prioritize in a fast-paced working environment
Must have:
*Relentless drive to achieve advancement and continuous improvement
*Basic working knowledge of Microsoft Office Word and Excel
*Excellent verbal and written communication skills
REQUIRED EXPERIENCE
*At least 2 years of customer service experience in an office environment
PREFERRED EXPERIENCE
*At least 1 year of customer service experience in a call center environment preferred
*Current or previous successful employment experience with Pride Mobility Products Corporation preferred
REQUIRED EDUCATION
*High School Diploma or GED
DETAILS
*This job description is not intended to be all-inclusive
In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.
