Job ID 21REQ-02984

Location Wilkes-Barre, Pennsylvania

Company Name Navient Solutions, LLC

We are committed to providing expert guidance to our clients and customers on their journey to financial success! Navient team members bring passion, commitment, and integrity to our business. We drive results and foster the innovation that makes us an industry leader. Choose Navient as the next step in your career! Be proud of where you work, be proud of your career - join Navient!

During this time of recommended social distancing, Navient will conduct telephone interviews only until it is safe and permissible to invite candidates to our offices for personal interviews. We look forward to receiving your application and appreciate your flexibility and understanding.

This position will start on December 6th and pays $13.54/hr. It will be on site at our beautiful and spacious facility in the Hanover Industrial Park.

Training and Work Schedule: First shift available.

Job Summary: The Loan Servicing Specialist is responsible for the maintenance of existing accounts (FFELP) in response to customer/school (borrowers, cosigners, schools, lenders, guarantors and credit bureaus) inquiries submitted via letter, phone, email, or internal research requests.

Candidate will research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing and origination guidelines. Individuals in these positions may be focused on one or more of these activities:

• Financial Adjustments (payment posting, payment allocations, reapplications, ACH transmissions, auto-debit, check returns, refunds, fee billing, fee reversals, principal/interest adjustments, loan repurchases)
• Status Adjustments (deferment, forbearance, repayment plans, bankruptcy, death, disability, default claims)
• Customer Communications (name changes, address changes, responding to customer inquiries via email, system letters or manually drafted letters)

Excellent opportunity for growth and internal promotion!

1. Account Management/Analysis/Research  

  a.  Assess the account status to obtain accurate information on various aspects of the loan(s).

  b.  Use all resources available to resolve work items in an efficient manner. 

  c.  Report all issues that arise with any system to your supervisor immediately.

  d.  There are some aspects of each process that require the employee to verify a customer status before they can complete a task.  The employee will be challenged with evaluating each scenario in order to take the best course of action.

2.  Customer Service  

a.  Provide all customers with a quality product that meets the departments expectations.

b.  Utilize the student loan servicing and departmental processes to effectively and efficiently manage the accounts

c.  Assist the department in maintaining federal processing standards. 

d.  Foster strong relationships with internal and external customers.

3.  Training and Development     

a.  To provide the best service in maintaining the accounts will involve being cross-trained to meet business needs.

b.  Constantly keep abreast of new information pertinent to maintain accounts accurately. Keep all training documentation organized to effectively use them for reference and guidance.

5.  Assist Other Areas Within Navient 

a.  Working other tasks/volume within the department as assigned.                                

b.  Support other departments as assigned.

c.  Working overtime when volume is excessive.

MINIMUM REQUIREMENTS:

High school diploma or GED

Minimum 6 months financial and/or customer service background or some college.

• Basic Data entry skills
• Excellent oral and written communication skills
• Effective time management skills
• Basic familiarity with Microsoft applications
• Efficient organizational skills
• Attention to detail, results oriented

We are committed to the health and safety of our employees and have set precautions in place supporting the social distancing protocols recommended by the CDC.  All new hire training rooms have socially distanced workstations as well as all workstations in the facility. Enhanced cleaning protocols have been put in place in the building and hand sanitizer dispensers are located throughout the building.  Masks are required when entering the facility and must be worn in our offices at all times.

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.