Job description

We are looking for a travel agent, who is passionate about traveling. You will manage travel requirements made for business or holiday and you will provide tourism-related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services.

Responsibilities

• Plan and sell transportations, accommodations, insurance and other travel services

• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations

• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers

• Book transportation, make hotel reservations and collect payment/fees

• Use promotional techniques and prepare promotional materials to sell itinerary tour packages

• Deal with occurring travel problems, complaints or refunds

• Attend travel seminars to remain updated with tourism trends

• Enter data into our software and maintain client files

• Network with tour operators

• Maintain statistical and financial records

• Meet profit and sales targets

Skills

• Proven work experience as a travel agent

• Excellent knowledge of computer reservations systems, GDS systems and e-travelling

• Fluency in English; multilingualism is a plus

• Strong sales skills and commercial awareness

• Ability to interact, communicate and negotiate effectively

• Sound knowledge of domestic and international travel trends

• Degree in Hospitality, Travel, Tourism, Business or relevant field helpful

• Personal travel experience will be considered an advantage