Collection Support Representative - ADMIN005325-00001
DESCRIPTION/RESPONSIBILITIES:
Vector Security is looking for a Collections Support Representative that thrives in a fast-paced environment. This is an entry level position but has great potential for growth. This position is responsible for creating solutions to collect past due payments from customers, assist with general billing questions and providing excellence in customer service. The successful candidate exhibits a positive approach to all situations and remains professional in their interactions with customers. Strong attention to detail is a necessity. Experience in collections is a plus.
Main Responsibilities:
* Directing inbound calls as necessary.
* Taking payments.
* Accurately and promptly document account activity.
* Handle basic account inquiries as related to collections.
* Complete daily work based on established guidelines.
Benefits:
Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:
* Medical, dental, and vision coverage
* Company paid life and AD&D insurance
* Company paid short- and long-term disability
* Voluntary benefit products
* 401k retirement savings plan
* Paid time off for vacation, sick days and floating holidays
* Tuition reimbursement
* Employee Assistance Program (EAP)
Company Overview:
Why join us?
We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.
Our Values:
* Win as a team.
* Do the right thing.
* Make a difference every day.
* Get it done.
* Think big.
If you share these ideals, we’d love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.
#VEC100
Experience
Required
* 1 - 2 years: Administrative Support
* 1 - 2 years: Data Entry
* 1 - 2 years: Customer Service
Education
Required
* High School or better
Skills
Required
* Attention to detail
* Communication
* Confidentiality
* Customer service skills
* Listening
* Microsoft Office
* Professionalism
* Time management
* Typing / keyboard
Preferred
* Interpersonal Skills
* Team focus
Behaviors
Required
* Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
* Enthusiastic: Shows intense and eager enjoyment and interest
Preferred
* Team Player: Works well as a member of a group
Motivations
Preferred
* Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
* Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
