LVHN-Schuylkill * Patient Registration
700 E Norwegian St, Pottsville, PA
Customer Service
Per Diem Status, Multiple Shifts, Various Hours as assigned
Posted 02/17/2021
Req # 24267
Union: N/A
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Job Summary: Responsible for greeting patients and families upon arrival and for all aspects of registration including entry and verification of patient demographic and insurance information. Schedules patient appointments (non-Emergency Department). Contacts insurance companies to verify medical coverage and pre-certification/referral requirements, if applicable. Educates patients and families regarding financial responsibilities and collects co-pays and/or visit charges. Responsible for all training and awareness of procedural changes and must demonstrate teamwork, flexibility in assignments and serve as a resource for colleagues.
Minimum Requirements: High school graduate or equivalent. Computer literate.
One to two years' experience in a customer service role, hospital setting or a physician registration and insurance verification position.
Proficient keyboarding skills required. Must be able to speak, read and write English. Excellent communication skills, i.e., telephone etiquette and interpersonal skills, and exhibit exemplary customer service principles. Must be able to maintain strict confidentiality. Must be self-directed and able to prioritize duties. Must be able to travel between locations and have the ability to work flexible hours, including weekends and holidays.
Preferred Qualifications: Associates Degree preferred.
Two years' experience performing registration and insurance verification functions.
Bilingual - Spanish/English preferred.
Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
