If you are logging into JobGateway or CWDS, then your web browser must accept cookies. If you are not registered within the site (i.e. you do not have a Keystone ID and password) then cookies are not required. Follow the instructions below in order to ensure your system can accept cookies.

If you use Internet Explorer:
1. Click "Tools" on the menu bar.
2. Click "Internet Options."
3. Click on the "Privacy" tab. Make sure the vertical sliding bar on the left side of the pop-up window is set to "Medium." If it is not set to "Medium", then click on the horizontal bar and drag it to the "Medium" setting.

If you use Firefox:
1. Click "Tools" on the menu bar.
2. Click "Options."
3. Click on the "Privacy" tab. Make sure "Accept cookies from sites" is checked. If it is not checked, then click on the box to check it.

If you use Google Chrome
1. Click on Settings on the Chrome Menu
2. Click “Show advanced settings…”
3. In the ‘Privacy’ section, press the ‘Content settings’ button.
4. In the ‘Cookies’ section, make sure ‘Allow local data to be set (recommended)’ is selected.

JavaScript is used in the creation of web sites to create drop down menus, validate forms or fields, add background effects to the screen, change images as the cursor moves over them, and enable calendar applets. For using several features of JobGateway or CWDS, your JavaScript option must be enabled. Follow the instructions below to enable JavaScript for your Web browser.

If you use Internet Explorer:
1. Click "Tools" on the menu bar.
2. Click "Internet Options."
3. Click on the "Security" tab.
4. Click "Custom Level."
5. Scroll down to the "Scripting" section (near the bottom). Make sure "Active scripting", "Allow paste operations via script" and "Scripting of Java applets" are all set to "Enable". If they are not set to "Enable", then click on the circle beside each to set them to "Enable."

If you use Firefox:
1. Click "Tools" on the menu bar.
2. Click "Options."
3. Click on the "Content" tab. Make sure that both "Enable Java" and "Enable JavaScript" are checked. If they are not checked, then click on the box to check them.

If you use Google Chrome
1. Click on Settings on the Chrome Menu
2. Click “Show advanced settings…”
3. In the ‘Privacy’ section, press the ‘Content settings’ button.
4. In the ‘JavaScript’ section, make sure ‘Allow all sites to run javaScript (recommended)

You receive a Keystone ID once you register in JobGateway or CWDS. One Keystone ID gives you access to both websites.

In JobGateway, choose the link at the top of the page that best describes you. It will guide you through the registration process.

In CWDS, choose the "New User" link on the Home Page. It will guide you through the registration process.

In JobGateway, after you log in,
Participants will select the ‘My Profile’ menu item, then select ‘Change Password’.
Employers or Providers will choose the ‘My Account’ menu item, then ‘Reset Password.’

In CWDS, after you log in,
Participants will choose the ‘My Account’ menu item, then ‘Reset Password’.
Employers or Providers will choose the ‘My Account’ menu item, then ‘Reset Password.’ .

In JobGateway, on the Sign in page, or in CWDS on the public home page

1. Click on the ‘Forgot your Keystone ID/Password’ link.
2. Select the ‘Job Seeker’ option and press the ‘Continue’ button.
3. Select the ‘Reset your Hint Question and Answer’ option and press the ‘Continue’ button.
4. Input the identifying information and press the ‘Continue’ button.
5. You may select the ‘Mail Participant ID Letter’ or ‘Email Participant ID’ button. Your Participant ID will be mailed or emailed to you based on the location address or email address you previously provided to us.

You will need to turn off your pop-up blocker in order to use JobGateway or CWDS. Follow the instructions below to turn off your pop-up blocker for your Web browser.

If you use Internet Explorer:
1. Click "Tools" on the menu bar.
2. Click "Internet Options."
3. Click on the "Privacy" tab. Press the ‘Settings’ button
4. Type the address of website and press the Add button.
5. Press the ‘close’ button.

If you use Firefox:
1. Click "Tools" on the menu bar.
2. Click "Options."
3. Click on the "Content" tab. Make sure the "Block pop-up windows" option is un-checked. If it is checked, then click on the box to uncheck it.

If you use Google Chrome
1. Click on Settings on the Chrome Menu
2. Click “Show advanced settings…”
3. In the ‘Privacy’ section, press the ‘Content settings’ button.
4. In the ‘Pop-ups’ section, be sure the option ‘Do not allow any site to show pop-ups (recommended) and press the ‘Manage exceptions’ button.
5. Input [*] pa.gov’ and press the Done button
6 Close the Content settings

This error occurs when your browser's version is less than the recommended standard for viewing the website.  This problem can be resolved by following these steps.

If you use Internet Explorer:
1.  Click "Help" on the menu bar.
2.  Click "About Internet Explorer."
3.  Check the version number of the browser. Check the cipher and strength of the browser.  If the version is less than 6.0, or the strength is less than 128 bit, then you will need to go to the Microsoft website and download the latest version of Internet Explorer.