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Computer and Network Support Technician

WILKES BARRE, Pennsylvania | New Horizons Computer Learning Center-Wilkes-Barre/Scranton | ID: 168344

Overview

600 BALTIMORE DR WILKES BARRE, Pennsylvania 18702-7901
get directions
Admissions Office:
570-602-2700
Classroom Training
Distance Learning
Computer and Network Support Technician
Employment Skill Gain
Employment
Industry Recognized Certificate/Certification
Postsecondary Diploma
$6,890.00 - $6,890.00
Training(ETPL)

Description of Training Provider

Licensed by the PA Department of Education's State Board of Private Licensed Schools. Providing IT Computer training.

Program Description

The program provides and prepares students, who are new to the IT industry or are upgrading an existing skill set, with the core technical ability required to build a sustainable career in IT.
The program goal is to prepare students to function effectively as a member of an IT support team. This program is the ideal starting point for an individual interested in pursuing advanced IT certifications such as CompTIA A+ and Network+. The CompTIA certifications are the most-recognized credentials in the industry and will assure employers that you have the skills they need. Students will build skills for Microsoft Office applications, computer hardware, networking and mobile devices. These skills include the installation, maintenance, and troubleshooting of common devices such as desktops, laptops, network and wireless devices, printers, and monitors.
Training can lead to entry-level positions as a Computer Support Specialist, Call Center Support, Teleservice Operations, Customer Service Representative, Technical Support Specialist, Help Desk Technician, Network Technician, Hardware Specialist, PC Technician, and Desktop Support Technician.

Skills & Competencies

The Computer and Network Support Technician is a three-part program:
Part 1: Microsoft Office: This program is designed to provide the students with Beginning to Intermediate knowledge of Microsoft Office applications: Word, Excel, PowerPoint, and Outlook.
Part 2: CompTIA A+: CompTIA A+ is the industry standard for establishing a career in IT and the preferred qualifying credential for technical support and IT operational roles. Throughout this course, with hands on experience, students are better prepared to troubleshoot, problem solve, and better understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.
Part 3: CompTIA Network+: Provides students with the fundamentals of networking by giving them hands-on training in networking skills and concepts that affect many aspects of networking. Students will cover such topics as: basic networking, protocols, network devices, TCP/IP architecture, internet addressing, routing, servers, remote connectivity, user management, network security, encryption, and firewalls, as well as troubleshooting and diagnostic tools. The Network+ course is widely accepted as the prerequisite course for Cisco CCNA and Microsoft Certifications.

Additional Information

  • High School Diploma or Its Equivalent
  • 24 Hours
  • 151232 - Computer User Support Specialists
  • 07/31/2024
  • Full Time, Part Time, Daytime, Online

Service Costs

4,995.00
4,995.00
4,995.00
4,995.00
1,895.00

Performance Measures

Of those individuals who completed this course/program,
100% earned a post-secondary credential.
50% were employed within six months after completing training.

View Performance Measures
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Governor Josh Shapiro