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ESL to Customer Service with Microsoft Word Certification

HAZLETON, Pennsylvania | Lackawanna College Hazleton Center | ID: 146628

Información general

2 E BROAD ST HAZLETON, Pennsylvania 18201-6530
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Oficina de admisiones:
570-459-1573
Capacitación en Línea
Capacitación en el Salón de Clases
ESL to Customer Service with Microsoft Certifications
Employment Skill Gain
Employment
Credential Skill Gain
Industry Recognized Certificate/Certification
Occupational Certificate/Certification
$3,500.00 - $3,500.00
Training(ETPL)

Descripción del Servicio del Proveedor:

Lackawanna College is accredited by the Commission of Higher Education of the Middle States Association of Colleges and Schools.

Descripción del Servicio del Proveedor:

This 18-week certificate program is designed to prepare the English language learner with a foundation in the language skills necessary to enter into a variety of business occupations as a customer service professional. The ESL course offers the student practical training for listening, speaking and writing in American English, and serves as a pre-requisite to the Customer Service certificate program. The course not only focuses on proper grammatical usage of the English language, but also on current face-to-face and Internet jargon. Upon completion of the ESL component, students will gain knowledge in all areas of customer service, including call handling, effective written communication, and organization skills. Upon completion of this certification program, students will be prepared to seek employment in a myriad of customer-centric areas, such as Call Centers, Credit Card Companies, Insurance Agencies, Financial Institutions, Retail Establishments, etc. In addition, the Microsoft Word Certification will demonstrate that each graduate meets globally-recognized performance standards.

Habilidades y Competencias impartidas:

Listening, speaking and writing in the American English. Proper grammatical usage of the English language, Current face-to-face and Internet jargon. Working with Numbers, organization Skills, researching Information, Sensitivity to Customers, Email Practices, Microsoft Office Word.

Información adicional

  • 320 hours/18 weeks
  • 434051 - Customer Service Representatives
  • 07/31/2021
  • Tiempo Completo, Diurno, Vespertino, En Línea

Detalles del Costo del Servicio

3,500.00
3,500.00

Medidas del Desempeño

The training Service/Course had no enrollments during the reporting period.
No performance information is available to review.
Copyright © 2024 Estado de Pennsylvania.
Josh Shapiro, Gobernador