Intro to Business Technology: Basic Computer Skills, hardware essentials, computer software, networking and the Internet, organizing information, locating information, cloud storage. Microsoft Outlook – key introductory skills: ribbon interface, navigation, email options, sending messages, attaching files, calendars.
Microsoft Excel: Excel skills: entering, editing, formatting, working with cells, functions for dates, numbers, and text, financial functions, pivot tables. Preparation for MOS certification exam.
Microsoft Word: Word skills: creating and saving documents, printing documents, creating tables, inserting shapes, styles, footnotes, comments, tracking changes, mail merge, envelopes and labels, formatting, comparing and securing documents, creating and running macros. Preparation for MOS certification exam.
Microsoft PowerPoint: PowerPoint skills: creating a new presentation, adding and formatting, navigating a slide show, inserting images, adding transitions and animations.
Business Professionalism & Customer Service: Problem solving, decision making, time management, business writing, conflict management, communication, multigenerational workplace, 4 Precepts of Service Excellence